Job Details

German Customer Experience Team

schuh Head Office Livingston
1 Neilson Square
EH54 8RQ

Full-Time NEW!

About the role

We are currently recruiting for German Speaking full time customer experience team members to work Monday to Friday, 9.00 am to 5.30 pm (37.5 hrs p/w). 

The schuh customer experience department is a fast paced environment where the customer always comes first. We believe that every customer should leave us thinking WOW!

As a company we lead the way with our customer service effort and believe this is what sets us apart from others.

The Person:

  • Fluent German speaker.
  • The ability to confidently read and write in German.
  • We’re looking for someone with positivity and enthusiasm and a passion for great customer service.
  • We need people to work and effectively communicate as part of a team.
  • We are always looking for confident and hardworking individuals.
  • Genuine and honest people will excel with us.
  • You have the ability to travel to Livingston, Scotland.

The Role

Customers can contact us if they want to buy something or if they have a problem. In either case we treat every customer with a sense of fairness and individuality.

You will be expected to:

  • Deal efficiently and professionally with customers via phone and email.
  • Effectively engage with customers via our video and text chat services.
  • Deal with service related queries through various social media platforms.
  • Help our high street stores with any problems or queries.
  • Full training will be given.

If you are hardworking, reliable and are interested in this fantastic opportunity, please upload your CV. We look forward to hearing from you!

About the location

Neilson Square is the home of our original warehouse and distribution centre, as well as many head office functions. Situated in Livingston, our site is in-between Edinburgh and Glasgow and very easily reached by car and public transport.